The following suggestions will solve about 99.9% of
all problems that you might have with the corpora.
First, though, if you are
unable to log in, or if you see messages about "expired sessions", or if you get strange
error messages when you do a query,
things nearly always fix themselves if you just
completely close the browser and start over.
For example, I have received 10-15 emails in the last month from people who
report problems like this. But if I log in with their username and password and
then do a sample query, it works fine in every case. I then email them
and they respond that everything is fine -- but nothing at all has changed, except that they restarted their
with Chrome, you need to wait 4-5 minutes for the "session variables" to reset
themselves before you start the browser again, or you'll continue to see the
error message. Also, you can verify that it is a problem with your browser
by trying another browser (e.g. Firefox, if you normally use Chrome), and you'll
see that the message doesn't appear. Bottom line: please don't send emails about problems (especially
logging in or expired sessions) until you've restarted your browser (and maybe
cleared your cache as well).
the many context-sensitive, online help files
for the corpora.
If you have
already looked at the help files and still have questions, or if you have noticed
obvious errors or bugs, then feel free to
contact us. But to help
us troubleshoot the issue, you need to include the following:
link to one of the queries that isn't working (if that's an issue). (See
"History" after logging in if you don't know how to link to one of your
queries.) There is very little that I can do to help without this link.
2. A clear explanation of what's happening, e.g. "I'm at page
I click on ---, then I see ---," etc. 2
3. A screen shot (as an attachment in your email), so that I can see what you see
4. Operating system that you are using: Windows, Mac, iPad,
Android phone or tablet, etc.
5. Browser that you are using: Internet Explorer, Firefox, Safari, Chrome, etc.
6. Screen resolution (click here to see)
If you just send me a general email like "I can't log in" or "I can't access
the corpus", and you don't include the information above, then I
can't help you. As of late, my
remote viewing abilities aren't working quite as well as I'd like,
and it's getting increasingly hard for me to read your mind or see your
computer screen from thousands of miles away; hence the need for the
information above. :-) :-)
1 To find the page location, right click and then
"View Frame Source" in Chrome, "This frame: View Frame Info" in Firefox,
"Properties" in Internet Explorer; similar
options in other browsers. Note that all pages end in .asp, e.g.